Our Support Website Has Had A Facelift

We’re excited to announce that our new and refreshed support website is live. The updated website includes changes to navigation, with new menus for both mobile and desktop versions. We’ve also improved the structure of our content, so you’ll get more from a quick read or a quick 5 minute (or less) tutorial video. There’s a whole host of smaller but impactful changes, all to make your experience much better for you.

support.screenscape.com

So if you’re looking for some help, just head to support.screenscape.com. The new format makes it easier to find what you’re looking for so that you can get back to creating amazing content for your digital signage display.

Upgrades for the Holidays

It’s been a busy pre-holiday season for ScreenScape. This morning we released updates and new features to all three main areas of our service: the ScreenScape application, our Windows and Android SmartPlayer clients, and our templates.

New feature: Repeat Schedule

Repeat Schedule
The ScreenScape app received a boost to its Scheduling capabilities, in the form of a new feature called Repeat Schedule. Similar to setting up a repeat meeting on your calendar (“meet every second Tuesday at 10am”), ScreenScape users can now publish content on a recurring basis.

For content items such as bi-weekly menus or alternating daily promotions, this advanced schedule option allows playlist managers the freedom to set up complex schedules in advance.

This feature is compatible with all content items and all previously defined schedules – no action required.

You can find out more about Repeat Schedules on our Support site.

Player upgrades

Both our Android and Windows SmartPlayer clients were upgraded today.
In the case of Android, the update was an invisible change to allow the players to recognise the new ‘repeat schedule’ formats.
In the case of Windows, the update was major, with new features and improvements on several fronts:
Screenshot_6

  • New device Setup (more on that here)
  • Embedded live support
  • Additional WiFi options (802.1x PEAP, Enterprise WiFi, Proxy connections)
  • support for Repeat Schedules
  • Faster boot times, performance improvements and various bug fixes

The new SmartPlayer for Windows capabilities will enable 2017 improvements such as a new range of device offerings based on Windows 10 IoT Enterprise (more on that in the new year) and drop shipping direct from our OEM partners.

All upgraded ScreenScape players will detect, download and install their new versions automatically – no action required.

Template updates

Because of a recent bug introduced in the latest version of Adobe AIR 23 (more here), about a dozen of our templates were reworked and redelivered to sidestep the issue. These updates will apply themselves automatically – no action required.



We’ve worked hard to ensure that these are silent and automatic updates for our customers – no action required. But as always, if you see anything unexpected or have a question, our Support team is here to help.

Season’s Greetings templates

In the spirit of the season, ScreenScape added a new template collection this week to help our members celebrate the holidays.

The Season’s Greetings collection contains a dozen templates in a ‘Christmas Card’ format. These templates feature animated backgrounds on a holiday theme and a simple foreground text for customised glad tidings.

Merry Christmas x12

In addition, we’ve added a ‘Merry Christmas x12’ template. When added to a playlist, this template automatically rotates between a dozen Merry Christmas backgrounds.

Happy Holidays!