Setting up the ScreenScape Connect is quick and painless. With the proper equipment and a pre-mounted TV, you can be ready to go from start-to-finish in under 10 minutes.
*It is important to note that you can only use the Smartphone Method setup method (instructions below) if you are connecting the device to an Open network, WEP or WPA/WPA2 network that is broadcasted (not hidden). If you need to configure the device to connect to a non-broadcasted SSID (hidden WiFi network) or a WPA2 Enterprise network then you will have to connect a keyboard device to complete the Advanced WiFi setup.
STEP 1: Plug the device into an HDMI port on your TV with the HDMI cable provided.
STEP 2: Using the provided power cable and adapter, plug the device into a power outlet. The power LED will turn blue.
STEP 3: Turn on your TV and change the source/input to the HDMI port the device is plugged into. Wait for the device to boot up.
STEP 4: Connect the device to WiFi with a smartphone OR keyboard:
– Smartphone Method: Connect your smartphone to the WiFi network indicated on your TV. Once connected, you will be asked to select your local WiFi network, and provide the passphrase.
Important: Once connected, If the setup portal does not open up on your phone automatically, then you may have to open a web browser on your device in order to access the setup portal. Alternatively, you can open a web browser on your device and navigate to 192.168.42.1
On completion of the WiFi setup, the device will reboot itself and then be ready to play your media. If you haven’t already, you can now create some media, add that media to a playlist, and then publish a playlist to your device from your ScreenScape account.
Is your local network ready for ScreenScape?
Many local networks have firewalls and other security measures that protect against intrusion and misuse. But as new uses for the network arise, they may need tuning to avoid blocking legitimate traffic.
ScreenScape now offers a Check service that will automatically test your network. If the right ports and endpoints aren’t available, this tool can let you know at a glance .
A software bug is an error, flaw, failure or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Software bugs can be frustrating and can reveal themselves in a variety of different ways within a software application. From Facebook to FaceTime, no software is exempt from these tiny little annoyances.
If you are using a Dell CloudConnect to access ScreenScape4, please be advised: YouTube has discontinued service for their streaming video player on this generation of device.
Refer here for more details and information on what to do next if this applies to your situation.
If you are seeing an issue with your digital sign, what do you do? Well the first thing to do is to try to locate the source of the problem. Is it a local issue? Have I changed my network configuration? Or maybe it’s not a local issue. Is ScreenScape down?
If you find yourself unable to access the ScreenScape service and you suspect the service may be down then head over to status.screenscape.com. The ScreenScape Status page provides incident reports, upcoming scheduled maintenance windows, application error rates and the historical uptime of the ScreenScape service. With a quick glance, you can see if there have been any ScreenScape service incidents over a 90 day period.
We’re excited to announce that our new and refreshed support website is live. The updated website includes changes to navigation, with new menus for both mobile and desktop versions. We’ve also improved the structure of our content, so you’ll get more from a quick read or a quick 5 minute (or less) tutorial video. There’s a whole host of smaller but impactful changes, all to make your experience much better for you.