Is your local network ready for ScreenScape?
Many local networks have firewalls and other security measures that protect against intrusion and misuse. But as new uses for the network arise, they may need tuning to avoid blocking legitimate traffic.
ScreenScape now offers a Check service that will automatically test your network. If the right ports and endpoints aren’t available, this tool can let you know at a glance .
A software bug is an error, flaw, failure or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Software bugs can be frustrating and can reveal themselves in a variety of different ways within a software application. From Facebook to FaceTime, no software is exempt from these tiny little annoyances.
If you are using a Dell CloudConnect to access ScreenScape4, please be advised: YouTube has discontinued service for their streaming video player on this generation of device.
Refer here for more details and information on what to do next if this applies to your situation.
If you are seeing an issue with your digital sign, what do you do? Well the first thing to do is to try to locate the source of the problem. Is it a local issue? Have I changed my network configuration? Or maybe it’s not a local issue. Is ScreenScape down?
If you find yourself unable to access the ScreenScape service and you suspect the service may be down then head over to status.screenscape.com. The ScreenScape Status page provides incident reports, upcoming scheduled maintenance windows, application error rates and the historical uptime of the ScreenScape service. With a quick glance, you can see if there have been any ScreenScape service incidents over a 90 day period.
We’re excited to announce that our new and refreshed support website is live. The updated website includes changes to navigation, with new menus for both mobile and desktop versions. We’ve also improved the structure of our content, so you’ll get more from a quick read or a quick 5 minute (or less) tutorial video. There’s a whole host of smaller but impactful changes, all to make your experience much better for you.
It’s been a busy pre-holiday season for ScreenScape. This morning we released updates and new features to all three main areas of our service: the ScreenScape application, our Windows and Android SmartPlayer clients, and our templates.