If you are seeing an issue with your digital sign, what do you do? Well the first thing to do is to try to locate the source of the problem. Is it a local issue? Have I changed my network configuration? Or maybe it’s not a local issue. Is ScreenScape down?

If you find yourself unable to access the ScreenScape service and you suspect the service may be down then head over to status.screenscape.com. The ScreenScape Status page provides incident reports, upcoming scheduled maintenance windows, application error rates and the historical uptime of the ScreenScape service. With a quick glance, you can see if there have been any ScreenScape service incidents over a 90 day period.


The ScreenScape Status page also reports on several different System Metrics. These metrics include the platform’s API Error Rate, API Response Time, Backend Error Rate, and Backend Response Time.

Another benefit of the ScreenScape Status page is that you can see a history of any past and future events. This includes any upcoming maintenance windows. When a maintenance window is scheduled, the Status page will also report when it is in progress and when it has been completed.

Now here’s the best part of all: You can subscribe to get incident updates via email, text message or RSS feed. To subscribe to these updates, click on the ‘Subscribe’ button at the top right of the status page. Once subscribed, you will receive a notification whenever ScreenScape provides updates or resolves an incident.

By the way, ScreenScape.com is almost never down! We are proud of our remarkable track record for keeping the service online. It’s a tribute to the stability of our platform and to the unsung heroes of our fantastic operations team.

Did you know? Even if ScreenScape.com is for some odd reason experiencing a service interruption your screens should keep running. Every ScreenScape Connect device has sophisticated caching technology built in that allows it to detect when it can’t connect to ScreenScape servers. If a player goes offline it will automatically shift to playing the latest cached copy of its playlist and the playback experience will continue uninterrupted.

What do I do if I can’t connect but Status.screenscape.com is showing all systems are normal?

This is a great question. If Status.screenscape.com has confirmed there have been no service interruptions the source of the problem is likely contained to the local area network the device is on. Perhaps the configuration settings have changed? Perhaps the local area network is blocking access to the Internet, or blocking access to the services of ScreenScape.com? Start troubleshooting by contacting your local network administrator. If your local network administrator can’t identify the problem then feel free to contact us via this link https://www.screenscape.com/help/contact-customer-success/.