If you are using YouTube videos in your ScreenScape display, please be advised:

A recent change by the Google team to the proprietary YouTube player has introduced unstable behavior when playing YouTube videos.

Users affected by this error may observe a black screen when playing attempting to play YouTube videos inside the Smart Player (v1) application. The black screen condition may persist for up to 44 minutes, after which the Smart Player will recover and continue. The condition re-occurs at each instance of YouTube content in a playlist.

Google is aware of this issue and is working on a resolution. In the interim, if you observe this condition ScreenScape recommends that you remove all YouTube content from your playlist (‘Unpublish from display’) and reboot your media player.

Another solution is to use hosted video templates. Using hosted videos instead of YouTube is a better choice for your ScreenScape display. Hosted videos require less bandwidth, will play online or offline, and are free of advertisements

Have questions? Please contact ScreenScape Support for advice or assistance.