Account & Billing

How to manage your account and billing.

How Do I Create a New ScreenScape Account?

Signing up for a ScreenScape account is simple: Step 1: Go to ScreenScape.com. Step 2: Click on the Sign In/Sign Up link in the upper right hand corner. Step 3: On the Sign In/Sign Up page, click on the Sign Up button. Step 4: Enter your email address and...

How Do I Reset My Password?

Need to reset your password? Just follow these steps: STEP 1: Go to the login page https://account.prod.screenscape.com/ and enter your account login name. Once entered click the LOG IN > button STEP 2:  On the next page, click the Don't remember your...

Contact Our Billing Department

Please feel free to contact our Billing Department by e-mailing billing@screenscape.com or by calling 1-877-666-1975 (Option 6). We will respond as soon as possible! This email is for client billing inquires only. No solicitation per our Terms of Service. Need...

Is the Billing Process Secure?

Absolutely, yes. All credit card transactions take place on secure web pages (look for the https “padlock” in your browser’s address window). ScreenScape does not retain credit card information on our servers. Your information is transmitted directly to...

Can I Receive a Refund?

No, ScreenScape does not offer refunds. The service is billed in advance and is non-refundable. There will be no refunds or credits for partial periods of service, or refunds for periods unused with an open account. In order to treat everyone equally, no...

How Do I Cancel my Account?

Thanks so much for giving ScreenScape a try. We're sorry to see you go. If there is anything that we can assist you with, to make sure that you get the best possible ScreenScape experience, please let us know by contacting us. We're here to help! If you're...

What Happens if my Credit Card Declines?

If your credit card declines a subscription renewal, ScreenScape will notify you by e-mail. Our billing system will attempt to charge your credit card once more. If your credit card charge continues to fail your account will be turned off. How do I update...

How do I Update my Credit Card Information?

eStore Customers (store.screenscape.com) Log in to your ScreenScape eStore account using your eStore login credentials. Locate your active account subscription located under the My Subscriptions heading. Click the Change Payment Method button. In the...

Need Assistance?

Can’t find the answer you’re looking for? Don’t worry we’re here to help! Give us a call at 1-877-666-1975 (Option 7) OR send us a help ticket using the button below. We’re available Mon – Fri from 7AM – 8PM Eastern Time.

SUBMIT A TICKET