How Do I Cancel my Account?

Thanks so much for giving ScreenScape a try. We’re sorry to see you go. If there is anything that we can assist you with, to make sure that you get the best possible ScreenScape experience, please let us know by contacting us. We’re here to help!

If you’re sure that you would like to cancel your ScreenScape subscription please find the appropriate method below:

eStore Customers (store.screenscape.com)

To cancel your account, you will need to:

1. Log in to your ScreenScape eStore account using your eStore login credentials.
2. Locate your active account subscription located under the My Subscriptions heading.
3. Click the Cancel button.

Your ScreenScape account will remain active until the end of your current billing cycle. This means you will still be able to access your account until your subscription expires.

To reactivate your account at any time, simply log back into your ScreenScape eStore account and select the Renew option. We do not guarantee that previously created content will be available, should you reactivate a cancelled account. ScreenScape reserves the right to remove old content from our servers.

If you require assistance please contact our Billing Department by calling 1-877-666-1975 (option 6) or email them at billing@screenscape.com

All Other ScreenScape Subscribers

If you are a ScreenScape Connect customer, who placed an order via an order form, please contact our Billing Department by calling 1-877-666-1975 (option 6) or email them at billing@screenscape.com to process your cancellation.