ScreenScape digital signage Help - Getting Started IconGetting Started

Articles to get you up and running, quick and easy.

How to Create a New Playlist

STEP 1: Select Playlist in the top left of the ScreenScape application. This will take you to the Playlist page. STEP 2: Click on the +  icon at the bottom right. This will automatically generate a new playlist. You can now add media to your playlist...

How to Add Media to your Playlist

  STEP 1: Select Playlist in the top left of the ScreenScape application. This will take you to the Playlist page. STEP 2: Double-click on the playlist in question to access the settings, or alternatively, click the Playlist once, and select the edit...

How to Organize Items Using ScreenScape Tags

ScreenScape Tags provide a simple way to organize your Media, Playlists or Hardware items quickly and efficiently.  You can think of ScreenScape tags a bit like a folder for your items. You can assign a tag to mulitple items at once to make it easy to relocate them in...

Configuring Advanced WiFi Settings

The ScreenScape Connect Device supports the following WiFi security types: Open Network, WEP, WPA/WPA2. WPA2 Enterprise. The device also has the capability to be programmed to connect to a non-broadcasted SSID (hidden WiFi network). It is important to note...

Working With Media Layers

  How to Add a New Layer STEP 1: While on the Media page, double click on the Media item that you would like to add a new layer too. This will open the Media Editor. STEP 2: Click on the “+” sign at the bottom right. You will need to choose which...

What File Types Can I Upload?

Image formats: .jpeg and .jpg .png .gif and animated .gif .svg and animated .svg .webp .heic .heif .bmp .tiff Video formats: .mp4 .mpeg .mkv .qt .x-msvideo .3gpp Document formats: .psd Photoshop .ai Illustrator .pdf Postscript .doc MS Word .ppt MS Powerpoint .xls MS...

How do I Upload Files?

There are few different methods that you can use to upload files (Images/Videos/Documents) to your ScreenScape account: Method 1: Drag and drop your file(s) on the MEDIA page. [video width="1680" height="918"...

Need Assistance?

Can’t find the answer you’re looking for? Don’t worry we’re here to help! Give us a call at 1-877-666-1975 (Option 7) OR send us a help ticket using the button below. We’re available Mon – Fri from 7AM – 8PM Eastern Time.

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