How to Reboot your Hardware

If you need to reboot your hardware, there are two methods that can achieve this:

 

1st Method: Manually on the device

STEP 1: Locate the small power button that is located on your ScreenScape Connect device. It is located on the side of the device, close to the male HDMI plug.

Fig. 1 – The power button is located on the side of the device

STEP 2: Press the power button once and wait for the blue light indicator to turn off on the device.

STEP 3: Once the device has successfully powered off, press the power button once again. This action will reboot the device.

 

2nd Method: Using the ScreenScape software

STEP 1: Select the screen icon in the top right of the ScreenScape application. This will take you to the Hardware page.

STEP 2: Click on the hardware item that you would like to reboot, and then click on the three dots in the top right of the application.

STEP 3: Click on Reboot.

Once completed, your device should reboot itself and then reload the devices playlist. If your device does not reboot once this action has been selected, then it could mean that your device is not currently connected to WiFi or it may not be receiving or transmitting information from the internet. To confirm internet connectivity you can check the Hardware Status page.

Need Assistance?

Can’t find the answer you’re looking for? Don’t worry we’re here to help! Give us a call at 1-877-666-1975 (Option 7) OR send us a help ticket using the button below. We’re available Mon – Fri from 7AM – 8PM Eastern Time.

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