How to Share Hardware with Another Account
You can share your hardware with another ScreenScape account and make it view-able by another ScreenScape customer. This is helpful if you perhaps have someone within your organization that would like to monitor the status of your hardware network.
STEP 1: Select the screen icon in the top right of the ScreenScape application. This will take you to the Hardware page.
STEP 2: Double-click on the hardware in question to access the settings, or alternatively, click the hardware once, and select the edit option in the top right of the application.
STEP 3: On the top-right side of the page, select the People tab, then press the + button at the bottom right.
STEP 4: Enter the email address of the person you would like to add, then press the Add button at the bottom right. Make sure to click on Save when you are done. Important: The email address entered must be registered to an existing ScreenScape account.
Once you share the hardware with a specific ScreenScape account, that person will be able to login to their account and view the specific hardware status from their hardware settings page.
Can’t find the answer you’re looking for? Don’t worry we’re here to help! Give us a call at 1-877-666-1975 (Option 7) OR send us a help ticket using the button below. We’re available Mon – Fri from 7AM – 8PM Eastern Time.