ScreenScape4
For all support articles pertaining to our older ScreenScape4 platform.
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Download and Install the ScreenScape4 Desktop Application
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ScreenScape4 System Status
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Power Options
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YouTube discontinued on Dell CloudConnect devices
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What is the ScreenScape Community?
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What is RSS?
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What is Platinum Control?
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What is Content Tracking?
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Video Quality
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Sharing and Subscribing to Content
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Platinum Control Status Icons
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Platinum Control Actions
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Messages
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How To Use Member Actions
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How To Upload and Manage Images and Videos
The Asset Library stores the image and video assets that are used to create Content. Once an image or video is uploaded to the Asset Library, it can be used in any number of Content items.
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How To Schedule Content
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How to publish from a spreadsheet to ScreenScape Digital Signage
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How To Publish and Unpublish Content
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How To Create Content
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How To Create and Manage Member Tags
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How To Create and Manage Content Tags
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How To Copy Content
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How Can I Add Platinum Control to My Account?
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Generating Playback Reports
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Email Notifications
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Deleting Content
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Connecting Twitter to ScreenScape
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Connecting Instagram to ScreenScape
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My Network Has Restrictions. How do I Connect my Smart Box to it?
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How Can I Tell If My Smart Box is Online?
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Smart Box Device Installation & Internet Setup
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My Wifi Network Has Restrictions. How do I Connect to it? Version 2
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My Wifi Network Has Restrictions. How do I Connect to it? Version 1
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I’m Connected to WiFi But My Device Won’t Download My Content
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I See The Message “No Items Played, Play Will Resume in 5 Minutes”
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How Do I Connect to an 802.1x EAP (Enterprise) WiFi Network?
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How Do I Connect to a Hidden WiFi Network?
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How Can I Tell If My Device is Online?
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Device Installation & WiFi Setup Version 1
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Device Installation & WiFi Setup Version 2
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Attaching A Keyboard
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After Installation I Only See A Black Screen
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What Happens if my Credit Card Declines?
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ScreenScape Membership Types
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Is the Billing Process Secure?
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How do I Update my Credit Card Information?
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How Do I Reset My Password?
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How Do I Cancel my Account?
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Contact Our Billing Department
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Can I Receive a Refund?
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ScreenScape Terms of Service
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ScreenScape Return Materials Authorization (RMA) Policy
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ScreenScape Help Policy
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ScreenScape Device Warranty
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End User License Agreement
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ScreenScape Privacy Policy