How do I Update my Credit Card Information?
To update the credit card information for your account please find the appropriate method below:
Legacy Account Holders (Signup Pre July 2014)
- Log in to your account.
- Click on the Account link in the drop down list at the top right of the screen.
- Click on Update under the Payment information heading.
- Update your credit card information and then click on the Update Payment button.
*If you are using a Canadian address please omit the space in your postal code.
eStore Customers (store.screenscape.com)
- Log in to your ScreenScape eStore account using your eStore login credentials.
- Locate your active account subscription located under the My Subscriptions heading.
- Click the Change Payment Method button.
- In the Credit card section, select Use a new credit card.
- Update your credit card details and then click on the Change Payment Method button.
*If you have multiple subscriptions then you will need to repeat steps 2-5 for each subscription.
If you require assistance please contact our Billing Department by calling 1-877-666-1975 (option 6) or email them at firstname.lastname@example.org
All Other Connect/Smart Box Customers
If you are a ScreenScape Connect or Smart Box customer, who placed an order via an order form, please contact our Billing Department by calling 1-877-666-1975 (option 6) or email them at email@example.com to update your credit card information.