Display Troubleshooting

My display has stopped what can cause that to happen?

Please reboot your media player and ensure that all Windows Updates are up to date. If Smart Player doesn’t start, see Smart Player Troubleshooting.

Why can’t I select a 16:9 resolution for my display?

In instances where pin 12 is missing from the VGA connector itself plug and play functionality is disabled. This means 16:9 resolutions won’t automatically be recognized. Be sure to use a VGA cable which includes all 15 pins. Our recommended solution is to use an HDMI or DVI cable.