FAQ for Group Managers

If you have purchased a Group License through ScreenScape, you are able to manage your collection of accounts as part of your group or organization. This is done using the Group tool. The Group tool allows group administrators to view and manage group networks. In the group hierarchy, only the “manager” account of a group has access to the Group tool.

What’s the main difference between the group types?

From a ScreenScape account perspective, Group Manager account holders of all types are very similar. They enjoy the same rights and the same general abilities on the ScreenScape service. All members can create content and share that content with any other member.
A few key features related to mass sharing within group networks differentiate these members from “single” account holders. In general, there are 2 types of Groups, 1) a Simple Group and 2) a Marketing Group. The Marketing Group has the ability of sharing of content authored from 3rd parties as well as the ability to facilitate the sharing of content authored from within the group.

What’s the difference between a license and an account?

These terms are often used in connection with Groups, and can sometimes be confused with each other. When ScreenScape uses these terms, they mean the following:
License: A ScreenScape license is the right, purchased from ScreenScape, to operate a ScreenScape account.
Account: A ScreenScape Account is what a user logs in to when they go to screenscape.com. 1 license gives a user access to 1 account

How do large groups share information on ScreenScape?

Sharing information and content on ScreenScape is already easy. For members of the service operating under a ScreenScape Group, it’s even easier. ScreenScape groups are organized into hierarchies (similar to an org chart). These hierarchies help group administrators distribute content within the group. Accounts at the top of the hierarchy (Group Manager accounts) can push content down to everyone beneath them (Group Member accounts). This ability simplifies the coordination of content across large networks.
Go here for a specific example of content sharing across large groups

Can small organizations have Groups?

Yes. Groups are optimized for large organizations, but any collection of accounts (1+) can operate under a Group

How are Invitations used?

Invitations can be sent to either existing ScreenScape accounts, or to an external email address for the purpose of signing up for a new ScreenScape account.
For existing ScreenScape accounts, the invitation is sent from the Group tool to the Messages Inbox of another ScreenScape member. From the message the recipient will be able to Accept or Decline the invitation.
For new ScreenScape accounts, the invitation is sent from the Group tool to the external email address of the prospective ScreenScape member. This invitation will automatically generate a “signup code”; a new signup that uses this code will be automatically included in the sender’s ScreenScape group. From a link in the invitation email the recipient will be able to navigate to the signup page. Using the invitation link will automatically input the “Signup code” into the signup form

How do I allocate additional member licenses?

Contact ScreenScape Support for help with managing license allocations.

When I add a new account to my group do I have to distribute all of my content to it?

When adding a new member to a group, using the Group tool you can choose to either immediately distribute all content to the new member, or to add the content gradually piece by piece after the new member has joined

How do I know if the content is being distributed?

Distributed content can be confirmed by viewing your Venues’ playlist within the PUBLISH tab.