I See the Message “To Update This Playlist Please Login As: null”

If your display has ceased playing content and is showing a black screen with a message that reads “To Update This Playlist Please Login As: null” in the bottom center of the screen, then proceed with the following troubleshooting steps:

  1. Login in to your ScreenScape account.
  2. Locate the Member account that is having this issue. The member account will be located under the Member column on the Publish page.
  3. Hover your mouse over the affected Member account and then click on the small grey bar on the left hand side. This will show you the playlist for that specific member account.
  4. Shuffle your content. You can do this by dragging and dropping one or more content items to a new position within the playlist. Once this has been completed your playlist should download and begin playing again on your display.

ScreenScape digital signage support - Shuffle Content

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