Platinum Control Status

Smart Player status

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The leftmost area of the Control dashboard displays the devices whose status’ are being monitored. The devices are displayed in a hierarchical tree.

At the bottom layer of the tree are the devices. One row of status “lights” is displayed for every device.






Device details

Each device has a set of Device details.

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The Device status icon will display the latest available specifications for the device, including details on:

  • Operating System
  • Processor
  • Memory
  • Graphics
  • Network
  • Time Zone




Connection status

Each device has a Connection status. The connection status indicates whether the device is connecting to network according to schedule. Each device has a unique schedule; generally devices are expected to “report in” every few minutes.

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The Connection status icon combines the last time that the device has connected to the network with the device schedule.

  • If the device connected on schedule, a “green” status is displayed.
  • If the device missed one or more windows on the schedule, an “orange” status is displayed.

The most common reasons for a missed connection are:

  • The device is not powered on.
  • The device is powered on and Smart Player is operating normally, but the device is not connected to the Internet. Under this condition, the digital display will continue to function normally in ‘offline mode’ until the connection is restored.
  • The device is powered on and connected to the Internet, but Smart Player is in an error state. Due to the failsafes built into the Smart Player application, this condition is rare.




Playlist status

Each device has a Playlist status.

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The Playlist status indicates whether the device is current with the latest playlist on the server.

  • If the device is up to date, a green icon is displayed.
  • If the device is playing an “older” playlist, an orange icon is displayed.
  • If the device has an empty playlist, a red icon is displayed.

The most common reasons for an orange status are:

  • The device is not connected to the Internet.
  • The device is connected but is configured to wait before downloading new content. This is sometimes done intentionally to reduce network traffic during business hours. If this is the case, the device will automatically update itself during the next configured window.
  • The device is in the process of updating. If there have been very recent playlist changes (e.g. in the last 30 seconds), the device is likely still in the process of downloading the new changes and reporting its new status to the server.




Content status

Each device has a Content status. This status indicates whether the device is able to successfully display the content described in its playlist.

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  • If all content is playing successfully, a green icon is displayed.
  • If one or more content items are not displaying successfully, an orange icon is displayed.

The most common reasons for an orange status are:

  • A content item has timed out. Some content, such as YouTube content items, must be downloaded in real time in order to play successfully. If the download is not completed within a predefined time frame, Smart Player will “time out” and move on to the next item.
  • A content item has crashed. Some content, such as SWF animations, can generate internal errors. Smart Player will detect these conditions and report the failure.




Performance status

Each device has a Performance status, which indicates performance against benchmarks for CPU, memory and storage.

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  • If all benchmarks are met, the Performance status is green.
  • If one or more benchmarks are exceeded by a moderate amount, the Performance status is orange.
  • If one or more benchmarks are exceeded by a significant amount, the Performance status is red.

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If the Performance icon for any device is selected, a popup with three graphs will be displayed, detailing the latest available information for CPU, memory and storage on the device. The benchmarks defined for the device are displayed as red lines within the corresponding graphs.





Bandwidth status

Each device has a Bandwidth status, with bandwidth consumption benchmarks defined for a 24 hour period.

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On a rolling daily basis, the amount of bandwidth consumed over the past 24 hour period is recorded for each device.

  • If consumption of bandwidth is well below the daily limit, a green status is displayed.
  • If consumption of bandwidth over the last 24 hours has approached the limits, an orange status is displayed.
  • If consumption of bandwidth over the last 24 hours exceeds the limits, a red status is displayed.

Control YouTube exceeds Bandwidth limit

Bandwidth consumption in both directions (uploads and downloads) is measured by data type, including:

  • Downloaded RSS news and Weather
  • Downloaded Images and Video
  • Downloaded YouTube video
  • Downloaded message data
  • Uploaded message data
  • Uploaded online screenshots