Remote Monitoring and Management

The Value of RMM, peace of mind for your network.

The use of a Remote Monitoring and Management (RMM) solution is recommended by ScreenScape Networks to any member with a need for fine tuned control of their media player(s). It is especially recommended for Group operators or any venue operator who is engaged in selling a portion of their screen space to advertisers.

Active use of a RMM solution increases the overall uptime of any media player, and decreases the service costs of the player over its lifetime. RMM solutions offer four general areas of value to ScreenScape members:

  • Real-time Monitoring
  • Auto Recovery
  • Rule-based Notifications
  • Remote Management

Real-time Monitoring

A RMM solution permits authorized users to see a simple “green light, red light” overview of their entire Display network. While ScreenScape’s standard Reporting module provides members with “proof of play” reports on what has already played, a monitoring service is real time. This affords network operators the opportunity to promptly address ongoing issues and keep their hardware network running smoothly from day to day.

Auto Recovery

ScreenScape has extensive browser level mechanisms to ensure that all content is played consistently and reliably. A RMM agent is installed one level deeper, at the level of the local operating system, providing a secondary fail safe layer. It monitors the browser process in which ScreenScape’s software is running. If that process stops functioning for any reason, the RMM agent can automatically take steps to repair the problem, without requiring further intervention.

Busy venue operators often ask for simple “set it and forget it” media players. Employing automated recovery steps at the media player level meets this request by decreasing the need for manual intervention of on site personnel. In addition, these added fail-safes improve the stability and “always on” availability numbers that advertising contracts often require.

Rule-based Notifications

Should an event occur that the auto recovery layer is unable to catch, users of RMM can design notification rules in advance to handle any eventuality. These rules create a hierarchy of who should be notified in the event of a problem on the network.

Rule based notifications are especially useful in networks where multiple stakeholders are involved, such as a venue operator, a network operator, an ad network, or an advertiser. The rules can be custom designed to match the service level agreements and requirements of all stakeholders.

Remote Management

In the event that a technician is notified of a problem, Remote Management allows for the issue to be immediately addressed from wherever the technician is located. Many issues can be addressed purely on the software level from a remote location. The technician can log in through a secure access point and address the issue as if they were directly present at the remote location. Remotely repairing this class of issue eliminates the time and travel costs associated with sending the technician on-site.

This feature set also makes standard network maintenance actions, such as updating all devices on the network to a new version of Flash Player, possible with the click of a mouse. In addition, it simplifies the maintenance of devices which may not be easily physically accessible.

When operating a network of any size, using a remote management strategy often provides significant savings in service costs.

ScreenScape Networks makes no representations or warranties for software or hardware employed by our customers which is not developed by ScreenScape Networks.