ScreenScape digital signage Help - Help with Hardware IconHelp with Hardware

Learn how to install your hardware into your screen.

Hardware Overview

The hardware page is where you manage the physical hardware that is associated with your account. To access the hardware page, select the Screen icon  in the top right of the Screenscape application. If you do not have hardware associated to your...

How to Change WiFi Settings on your Hardware

If you need to connect your device to a different WiFi network then you will need to access the WiFi setup menu on the device. To do this, you will need to connect a USB keyboard to the device and press CTRL+SPACE. After a few seconds, the WiFi setup menu...

Configuring Advanced WiFi Settings

The ScreenScape Connect Device supports the following WiFi security types: Open Network, WEP, WPA/WPA2. WPA2 Enterprise. The device also has the capability to be programmed to connect to a non-broadcasted SSID (hidden WiFi network). It is important to note...

Service Requirements for Restricted Networks

Introduction This information is provided to allow Network Security resources to understand and configure Network policies to allow access to ScreenScape5 Services over restricted networks. This information is subject to change without notice. It is...

How to Force your Hardware to Update its Playlist

If your device is having issues downloading and displaying the current playlist that is assigned to it then you may want to try to force your device to update its playlist manually: STEP 1: Select the screen icon  in the top right of the ScreenScape...

How to Assign a Playlist to Hardware from your Playlist Settings

STEP 1: Select PLAYLIST in the top left of the ScreenScape application. This will take you to the Playlist page. STEP 2: Double-click on the playlist in question to access the settings, or alternatively, click the Playlist once, and select the Edit option...

How to Update the Contact Information for your Hardware

You can assign contact information to any hardware item within your ScreenScape account. This can be particularly helpful if you are sharing your hardware with another ScreenScape account. STEP 1: Select the screen icon  in the top right of the ScreenScape...

How to Set a News Source for your Hardware

Many of the ScreenScape playlist layouts include a news widget. You can assign a specific Reuters news source by adjusting the News settings: STEP 1: Select the screen icon  in the top right of the ScreenScape application. This will take you to the...

How to Change Clock from 12h to 24h

Many of the ScreenScape playlist layouts include a clock widget. You can adjust the clock settings from 12 hour time to a 24 hour time format in the hardware Clock settings. STEP 1: Select the screen icon  in the top right of the ScreenScape application....

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