ScreenScape Support Policy
Last modified: June 15, 2015
ScreenScape Networks Inc. is 100% committed to providing excellence in service and customer satisfaction. In order to receive assistance from ScreenScape Customer Success you must be a paying member of ScreenScape with an account that is in good standing.
ScreenScape provides several resources to assist its customers in the successful operation of its service. These resources are all available online and can be accessed from our support portal at (https://www.screenscape.com/support/)
Current system performance and availability status is posted on trust.screenscape.com (“Trust”). In the case of unplanned system outages or problems, technical updates from our Operations and Customer Success teams will be posted on Trust. A history of performance and availability status, as well as notices on planned maintenance outages, are also posted on Trust.
ScreenScape software operates in conjunction with industry-standard 3rd party display hardware and supporting software. ScreenScape cannot warrant or guarantee the successful operation of any 3rd-party product. ScreenScape is not responsible for misconfigured or malfunctioning 3rd-party hardware or software. ScreenScape does not provide content creation services through its Help function.
When to Contact Customer Success
If you are unable to find the answer to a question you may have using the above resources, or if you are experiencing a problem with your ScreenScape account or service, contact our Customer Success department using one of the methods listed below. If you are experiencing a problem with your TV, supporting software, your network or your Internet connection, please contact your vendor.
How to Contact Customer Success
If you are in need of assistance you can contact our Customer Success department in the following ways.
Online at: https://www.screenscape.com/help-form by email at: firstname.lastname@example.org or by phone at: 1-877-666-1975 (Option 7).
Customer Success Response Time
Help Desk Hours: Monday to Friday 7:00AM to 8:00PM Eastern Time.
Your inquiry will typically be addressed within 1 business day.