How Can I Tell If My Smart Box is Online?

If your Smart Box is installed and connected to an active Ethernet cable or you have setup a WiFi connection using the Windows WiFi setup menu, then there are a few different ways that you can verify that your Smart Box is online.

The first way you can verify a successful internet connection is to reboot the Smart Box. Once the Smart Box reboots it will load the ScreenScape software. Before your content begins to play, you will see a splash screen that will display an internet connectivity icon in the bottom right hand corner of your display. If that icon is green, then you are successfully connected to the internet via Ethernet cable or WiFi connection. If the status icon is red, then it means that there is a problem and you should attempt to connect to the internet again.

ScreenScape digital signage support - WiFi Connection Icon

A second way that you can tell if your Smart Box has been successfully connected to your WiFi network is to check your connection status using the Control tool. This tool is can be found within the ScreenScape software. To check your connection status, just click on the Control button and then check the icon that is listed under the Connection column. If you see a green circle with a white check mark then you are connected to the internet and communicating with the ScreenScape service. If you see nothing at all, or you see an orange circle with a white question mark, then that indicates there is a problem.

ScreenScape digital signage support - Smart Box Online Status via Control Tool

If you continue to have issues getting your Smart Box online or if you require information about connecting to a network with a higher level of security, please refer to the following help guide:

My WiFi Network Has Restrictions…How do I Connect to it?